Privacy Policy

1. Information we collect

• Inquiry information: name, email address, phone number when provided, organisation, requested service and project details.
• Newsletter information: email address, subscription status and email delivery or engagement events made available by our email provider.
• Support information: information you choose to send when contacting Monecuer.
• Website information: pages visited, approximate device/browser information and other analytics data collected by tools enabled on the website.
• Security information: technical information reasonably necessary to prevent abuse, protect forms and investigate reliability or security incidents.

2. How we use information

• Respond to business inquiries, requests for quotations and partnership discussions.
• Provide requested support and business communications.
• Send newsletter communications only to addresses that have been subscribed to the Monecuer mailing list.
• Operate, secure, troubleshoot and improve the website and its forms.
• Measure website performance and understand which public pages are useful to visitors.
• Maintain records reasonably required for business, security and legal purposes.

3. Email and newsletter services

Monecuer uses third-party email infrastructure to deliver transactional and newsletter emails. Newsletter subscribers can unsubscribe or manage their email preference using the links provided in newsletter messages or through the Monecuer subscription-management page. Submitting a business inquiry does not automatically subscribe the sender to marketing emails.

Manage newsletter subscription

4. Service providers

We use service providers where necessary to operate the website and communications. Current website infrastructure may include Cloudflare for hosting, DNS, security and network delivery; Resend for email delivery and newsletter management; and Google Analytics for website measurement. These providers process information under their own terms and privacy practices.

5. Retention

We retain information only for as long as reasonably required for the purpose for which it was collected, ongoing business communications, security, record keeping or applicable legal obligations. Newsletter subscription records may be retained so that unsubscribe choices can be respected.

6. Security

We use reasonable technical and organisational safeguards appropriate to the website and the information it handles. No internet service can guarantee absolute security. References on this website to security standards or technologies describe engineering goals or capabilities unless a specific certification is expressly stated.

7. Your choices and rights

Depending on applicable law and the circumstances, you may ask us to access, correct or delete personal information we hold about you, object to certain processing, or withdraw consent where processing is based on consent. We may need to verify your identity before completing a request.

8. International visitors

Monecuer is based in Zimbabwe and may use service providers operating in other countries. Where information is transferred across borders, the applicable provider and legal safeguards may differ by jurisdiction.

9. Changes to this policy

We may update this policy as Monecuer products, providers or legal obligations change. The current version and update date will be published on this page.

10. Contact

Privacy and support questions: support@monecuer.com
Business inquiries: business@monecuer.com